The Patient's Voice
Your feedback makes a difference! Click here to read what we’ve learned by listening to the patient’s voice.
Conversations with our public inform all of the work of the HNHB LHIN.
Good decision making for an available, accessible and acceptable health system requires an understanding of citizen values, preferences and opportunities, and the resources available to implement solutions. Ideas from many stakeholders is key; no one group holds all the knowledge, insights and solutions for health system improvement.
We are committed to:
- building relationships with our stakeholders
- interacting with stakeholders in purposeful ways
- using engagement approaches that are appropriate for people involved and the issues at hand, and that maximize participant satisfaction
Community Engagement Guidelines
Community engagement is an essential function and core value of the LHINs, in alignment with the Local Health System Integration Act, 2006 (LHSIA). As the LHINs have matured, engagement planning and evaluation have become embedded in regular planning and project management processes.
To support both consistency and accountability in community engagement practices, the LHINs have developed revised Community Engagement Guidelines. These replace the 2011 Community Engagement Guidelines and Toolkit. The goal of the Guidelines is to support LHINs as they engage, plan, and fund their local health care and service-delivery systems.
The Guidelines include:
- Key LHIN engagement requirements
- The Triple Aim framework, which supports a population-health focus
- The International Association of Public Participation (IAP2) guiding principles
- Situational suggestions and principles
- Ways to identify documentation and evaluation components of engagement activity
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