Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and home and community care.

Is your complaint ONLY about a Regulated Health Professional?

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College, for example:

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/
Municipal Freedom of Information and Protection of Privacy Act - click here.

Home and Community Support Services

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, Home and Community Care Support Services Hamilton Niagara Haldimand Brant staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act.  If we do need to collect your personal information, we will require your written consent.

Please click on one of the following consent forms depending on your need:

If you have any questions about this collection and use of personal information or the consent forms, please contact:

Home and Community Care Support Services Hamilton Niagara Haldimand Brant
Jennifer Gaskell - Interim Director, Quality, Performance & Accountability
211 Pritchard Road, Unit 1
Hamilton, Ontario  L8J 0G5
1-800-810-0000
jennifer.gaskell@lhins.on.ca

 

We welcome your feedback. Our Compliments, Concerns, Complaints process provides people with a means to provide feedback on what's working, and what could be improved. The process ensures follow-up and helps to identify potential systemic issues.

We are committed to reviewing and assessing all feedback and concerns in a timely manner. Your feedback will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly 
  • Be confidential and protected

To provide feedback: 

1. About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services click here.

2. About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care, please contact Ontario Health: 

Adam Roffel - Risk, Issues Management and Stakeholder Engagement Specialist

1-888-310-8881  x7360   |    Adam.Roffel@OntarioHealth.ca

 

 

  
Please note, if you have a concern that requires us to collect your personal health information and you would like us to follow up, we will collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Personal Health Information Protection Act, 2004.