Patients, Caregivers, Your Feedback is Important!

LHIN Patient Experience Surveyhands holding speech bubbles


Your feedback matters to us. At Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN), we strive to provide the highest quality care possible. To help us succeed, we need to hear from you about what we are doing well, and where we could improve.


We reach out to a randomly selected group of patients or caregivers to complete a short, 12-minute survey about the care patients have received. R.A. Malatest and Associates Ltd. (Malatest) is an independent research company that has been selected to conduct the survey. The survey is available in English, French, Arabic, Greek, Italian, Mandarin, Polish, Portuguese and Punjabi.


Malatest may contact you either by mail or phone. Your participation is completely voluntary and your responses will not impact any current or future service(s) you may receive. All information gathered in the survey, including personal and personal health information, will be protected, kept secure at all times, and used only as authorized under the Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act.


If you have any questions or wish to be removed from our survey contact list, please call 1 866-790-4642 extension 6014 (toll-free) or email and provide your first name, last name, and phone number.


Thank you for considering this survey. Your feedback will help us continue to improve the care we deliver to patients like you.