Behavioural Supports Ontario

The HNHB LHIN, in partnership with all Ontario LHINs, has invested in the enhancement of services for older Ontarians with complex and responsive behaviours with the introduction of new supports that will improve care. The Behavioural Supports Ontario (BSO) project is a $40 million provincial investment, which includes nearly $4 million on an annual basis for the HNHB LHIN and ongoing examinations of service re-design.

The HNHB LHIN aims to improve the quality of care and quality of life for individuals who are at risk of, or experiencing challenging (‘responsive’) behaviours and their caregivers, through the implementation of the BSO Action Plan.

What are Responsive Behaviours?

Responsive behaviours may include wandering, aggression, resistance, or many other types of behaviours. The responsive behaviour is in response to a real or perceived stimulus, and may result in risk for the individual or others, or provide challenges for caregivers. The behaviour may be occurring as a result of an unmet need or desire that can no longer be communicated by the individual – such as pain, confusion with the environment or other social triggers. 

HNHB BSO Updates

Click here to read the BSO newsletters.

For Clients, Families and Caregivers

To learn more about BSO or to make a referral, call BSO Connect at 1-800-810-0000. 

For Health Care Professionals

Information on Each Model

The work of more than 170 health service providers involved in the BSO project from December 2011 to March 2012, developed a number of models for service delivery. As the implementation of these models continues, there will be ongoing quality testing to make improvements to processes or the overall models. Each of these models has resources located below.

History and Development




Kathy Peters
BSO Implementation/Strategic Lead
Email Kathy
905-521-2100 ext. 12361