Quality Improvement Plans

The Excellent Care for All Act, 2010, requires all health service providers (HSPs) to submit an annual Quality Improvement Plan (QIP) to Health Quality Ontario (HQO). A QIP is a formal, documented set of quality commitments the HSP makes to its patients, staff and community. QIPs, which serve as a platform to build on quality improvement, align organizational and provincial priorities to improve quality through focused targets and actions.

QIPs provide opportunities to: 

  • promote shared accountability for transitions in care;
  • measure patient outcomes with a focus on improved care; and,
  • align provincial with organizational priorities for improvement.

Learn More

More information, including guidance materials and other supports for HSPs are available on the QIP page on the Ministry of Health and Long-Term Care website.

Quality Plans

HSPs within the community support services and community mental health and addictions sectors are not yet required under ECFAA to submit QIPs. As part of the HNHB LHIN’s Quality Strategy, the LHIN required these HSPs to submit an action plan on quality to the LHIN by April 1, 2014. 

In 2013-14 the LHIN provided opportunities for these HSPs to engage and learn about key elements of quality improvement, resulting in each organization:

  • developing a board approved policy/commitment to quality;
  • monitoring quality using a balanced scorecard; and,
  • creating an action plan on quality.

Resources to support these HSPs in developing action plans are available under For HSPs, by clicking here.